Shipping Policy

At Chilled Bean Co., we strive to deliver your orders quickly and efficiently. This Shipping Policy outlines the details of how we process and ship your orders. By placing an order with us, you agree to the terms outlined below.

1. Processing Times

Orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is received.
During peak periods (e.g., product launches, holidays), processing times may be slightly longer.

2. Shipping Costs

Domestic Shipping: A flat rate of €6 applies to all domestic orders.
International Shipping: We are working on expanding our shipping options and will update this section when international shipping becomes available.

3. Delivery Times

Domestic orders are typically delivered within 3-7 business days after processing.
Delivery times may vary depending on your location and carrier schedules.
Please note that shipping delays caused by carriers or unforeseen circumstances are beyond our control.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number (if available).
Use the provided tracking information to monitor the status of your delivery.

5. Shipping Restrictions

We currently ship within [country or region, e.g., Ireland] only.
We are unable to ship to P.O. boxes or military addresses at this time.

6. Damaged or Lost Packages

If your package is damaged during transit, please contact us immediately with photos of the damage and your order details.
If your package is lost, contact us, and we will work with the carrier to resolve the issue.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate and complete.
Chilled Bean Co. is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an address error is identified, contact us as soon as possible at support@chilledbeanco.com to update your details.

8. Returns and Refunds

Shipping fees are non-refundable unless the product is defective or we have made an error with your order.
For details on returns, please see our Returns Policy.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:
Email: support@chilledbeanco.com
Address: Cork, Ireland